RETURNS &
EXCHANGES
Easy returns. No stress
Your satisfaction is our priority.
RETURN WINDOW
You may request a return within 14 days of delivery.
Items must meet our return requirements to be eligible.
ELIGIBLE ITEMS
To be accepted for return, products must be:
Unused and unopened
In their original condition
In their original packaging
Accompanied by your order details
For hygiene and safety reasons, opened or used beauty products may not be eligible for return.
HOW TO RETURN
01 — Log in to your account
Go to your DEIVORA account and locate your order.
02 — Select your item
Choose the product you'd like to return and submit a return request.
03 — Wait for confirmation
Our team will review your request and provide the next steps.
04 — Send your package
Once approved, carefully pack the item in its original packaging and ship it according to the instructions provided.
REFUNDS
Once we receive and inspect your return, we'll notify you about the status of your refund.
Approved refunds are generally processed within 5–7 business days.
Your bank or payment provider may require additional time for the funds to appear in your account.
EXCHANGES
We can replace eligible items that arrive damaged or defective.
If you received the wrong item or your product arrived damaged, please contact our customer care team as soon as possible with your order details and photos of the item.